Areas of Expertise: Health & Safety; Sexual Harassment.
- Spa Owner/President: From start-up and turn-around to inventory control, operations, management and more, Felicia is familiar with the complex inner workings of a spa or massage practice. Her first business, Balance Day Spa, grew from a private practice into a company with fifty employees and annual sales of over $1.6 million. She sold the business in 2005. Her most recent spa, A to Zen Massage, was in operation until 2021 and (pre-COVID) employed thirty-one staff members.
- Massage Therapist: Felicia has been a massage therapist since 1994 and is licensed in North Carolina and Florida. To date, she has personally performed over 20,000 massages.
- Speaker & Educator: Felicia has been creating courses and teaching entry level and continuing education in the massage and spa since 1996. In addition to teaching on numerous business, ethics, marketing and treatment-related topics to conference audiences in the US and abroad, she has also developed and taught classes related to professional communication, ethics, boundaries and sexual situations in the massage and spa workplace. Felicia began teaching professional ethics in 1997, initially as a part of the curriculum for the Guilford Technical Community College – Professional Massage Therapy Program and Natural Touch School of Massage. Several years later, she became an Approved Provider for the National Certification Board for Massage & Bodywork and developed a number of professional ethics classes as continuing education for licensed massage therapists. Though ethics is often thought of a dry and boring topic, Felicia has a talent for teaching difficult subjects with a clear, no-nonsense way while still making the classes memorable, fun and enjoyable for students.
- Spa & Massage Client: Even before the start of her career, Felicia has been an avid client of massage therapy and spa services, receiving more than 1000 massage and spa services at her businesses as well as spas around the US and abroad. The variety of differing client experiences have been instrumental in creating Felicia's well-rounded perspective of the subtleties required for providing comfortable, effective client communication and care.
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Felicia Brown was an exemplary expert witness that the jury trusted and relied on. She clearly explained best practices in the massage industry, and pointed out the many violations of best practices in our case. She was a true professional to work with. Her reports were detail-oriented and timely, and her testimony at deposition and on the stand was precise and compelling
— Posted by Lynn Ellenberger, Attorney
Apr 2025Felicia was an invaluable resource as I navigated a massage injury case, which was unchartered waters for me. Her wealth of knowledge, both as a massage therapist and as a spa operator, is demonstrable. She is well-respected in her field - in fact, the Defendant’s expert in my case even admitted that she is very well respected, and her list of publications and credentials are impeccable. She testified in front of a jury at trial and did so without any notes in front of her. She is a balanced and fair expert and has a way of characterizing issues simply and clearly.
— Posted by Megan Kiefer, Partner
Apr 2025I highly recommend Felicia Brown as a Massage Therapy and Massage Industry expert witness. We were working on a tight time frame, and Felicia responded immediately. She reviewed the unique issues in our case, and she was able to pinpoint the disputed issues and the industry standards and statutory/code support for my legal theories. It was clear she was very familiar with the massage therapy industry at large as well the variances between different states and businesses. Ms. Brown was also accommodating to our scheduling needs and very easy to work with. I will definitely call her again for similar cases, and I have already recommended her for another case in our nation-wide law firm.
— Posted by Shari (Goggin) Ganter, Esq.
Apr 2025